Legal Notice

Legal note

Legal texts Version 1 04-2018

1.1 Legal Notice (LSSI)

In accordance with article 10 of Law 34/2002, of July 11, on “Information Society Services and Electronic Commerce (LSSI)”, we bring to your attention the following information:

EL FERRES – Residencia – Casa de Pagès (Masia), is the owner of the web portal elferres.com, which acts exclusively as operator and manager of the contents of the web portals domiciled at: Mas el Ferrés – 17176 Joanetes (Girona) Tel (0034) 972 690 029 – Fax (0034) 972 690 029. Official number DICT17-00016615-2000, is responsible for the operation, management and operation of the aforementioned web portal. If you wish to contact us, you can do so by post to the address mentioned in the previous paragraph, or by email elferres@elferres.com.

User concept

The use of the web portal attributes the condition of User, and implies the total and unreserved acceptance of each and every one of the provisions included in this Legal Notice, in the version published by El Ferres at the same time that the User accesses the website. Consequently, the User must carefully read this Legal Notice on each of the occasions in which he intends to use the Website, since it may undergo modifications.

Information on the links “Links”

El Ferres is not responsible for non-own or third-party websites, which can be accessed through links or any content made available by third parties. Any use of a link or access to a non-own website is made at the user’s own will and sole risk and El Ferres does not recommend or guarantee any information obtained through a link outside the elferres.com website, nor is it responsible for any loss, claim or damage derived from the use or misuse of a link, or the information obtained through it, including other links or websites, the interruption in service or access, or the use or misuse of a link, both when connecting to the elferres.com website and when accessing information on other websites from the same website.

Resignation and limitation of liability

The information and services included or available through the web pages may include inaccuracies or typographical errors. Changes are periodically incorporated into the information contained. Ferres may introduce improvements and/or changes to the services or contents at any time. It is also noted that the contents of this Website are for informational purposes only regarding the offer of services and rates. As provided in this legal notice and the rest of the legal texts of this Web portal.

INFORMATION ON THE EXEMPT FROM ALL LIABILITY DERIVING FROM A TECHNICAL AND CONTENT FAILURE

El Ferres declines any responsibility in the event of interruptions or malfunction of the services or content offered on the Internet, whatever the cause. Likewise, El Ferres is not responsible for network failures, business losses as a result of these failures, temporary suspensions of the electrical fluid or any other type.

El Ferres does not declare or guarantee that the services or contents will not be interrupted or that they are free of errors, that defects will be corrected, or that the service or the server that makes it available will be free of viruses or other harmful components, without prejudice to the fact that El Ferres makes its best efforts to avoid this type of incident. In the event that the User makes certain decisions or performs actions based on the information included in any of the “websites”, it is recommended to verify the information received with other sources.

INFORMATION RELATING TO INTELLECTUAL AND INDUSTRIAL PROPERTY

1. The structure, design and presentation of the elements (graphics, images, logo files, color combinations and any element susceptible to protection) are protected by intellectual property rights, owned by El Ferres.

2. Reproduction, transformation, distribution, public communication, making available to the public and, in general, any other form of exploitation, partial or total, of the elements referred to in the previous section are prohibited. These acts of exploitation may only be carried out by virtue of express authorization from El Ferres and, in any case, must make explicit reference to the ownership of the aforementioned intellectual property rights of El Ferres.

3. You are only authorized to use the documentary material produced by El Ferres for private purposes. Under no circumstances may you delete, alter, circumvent or manipulate any protection devices or security systems that may be installed.

4. Unless expressly authorized by El Ferres, links to “final pages”, “frames” and any other similar manipulation are not permitted. Links must always be to the main page or “home page” elferres.com.

5. The distinctive marks (brands, trade names) of El Ferres are protected by industrial property rights, and the use or manipulation of any of these is prohibited, except with express written authorization from El Ferres.

Purchase online secure

Security is a priority for El Ferres, so we make every effort to ensure that our transaction process is secure and that your personal information is safe.

DO NOT SHARE YOUR PERSONAL INFORMATION

El Ferres will never send you an email or call you by phone to ask you to reveal or verify your El Ferres account password, your bank account or credit card numbers, or any other type of personal information. If anyone contacts you or you receive an unsolicited email asking for any of the above information, do not respond and immediately notify El Ferres so that they can investigate the incident.

IDENTIFY FAKE EMAILS (spoofing or phishing attempts)

Ignore any email you receive that asks for personal information or redirects you to another website that is not owned by El Ferres, or companies in its group, or that asks you to pay by a means other than that authorized by El Ferres, as it could be an attempt at impersonation (“spoofing” or “phishing”), and you should consider it fraudulent.

El Ferres uses the domain “elferres.com” for its emails. If you receive an email with a different format, for example: elferres@hotmail.com, you can be sure that it is a fake email.

Some phishing emails contain links to websites that use the word “El Ferres” in their URL, but will take you to a completely different website. If you hover your mouse over the link, you will be able to see the associated URL, which will likely be formatted differently than those linked to on genuine EL FERRES websites.

If you still click on a phishing email and are redirected to a page that looks like “Your Account” or one that asks you to verify or modify your personal information, ignore it and consider it fraudulent.

Communicate attempts of “phishing”

Send an email to elferres@elferres.com and attach the email you believe to be fraudulent. By attaching this fraudulent email, you are helping us to locate its origin.

If you cannot attach the fake email, forward it to elferres@elferres.com and include as much information about it as possible.

INFORMATION TO THE BUYER ABOUT THE DISPUTE RESOLUTION PLATFORM @ E-commerce.

The purchaser of products on this website is informed of the existence of an online dispute resolution platform.

In accordance with Article 14.1 of Regulation (EU) 524/2013:

“The European Commission provides an online dispute resolution platform that is available at the following link: https://ec.europa.eu/consumers/odr/.

Consumers will be able to submit their complaints through the online dispute resolution platform.”

1.2 Privacy Policy (RGPDUE)

Legal text

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, we inform you that the personal data provided through the forms, as well as your email address, have been included in a treatment owned by EL FERRES, with registered office Mas el Ferrés – 17176 Joanetes (Girona) Official number DICT17-00016615-2000, Registration number Registro Turism de Cataluña: Masia Mas El Ferrés – PG-000188, E-mail elferres@elferres.com, in order to answer your queries and send you information related to the products and services offered by ELFERRES. LEGAL TEXT

Please note that the data may be used to send commercial communications, by any means, regarding other services of our company that may be of interest to you. However, you may object to this type of sending at any time by sending an email to elferres@elferres.com and indicating in the subject line “UNSUBSCRIBE FROM THE DISTRIBUTION LIST”.

Likewise, you may exercise the rights of access, rectification, cancellation, opposition and, if applicable, portability and limitation, by sending a letter accompanied by a photocopy of your ID to the following address: Mas el Ferrés – 17176 Joanetes (Girona) or by sending it by email to elferres@elferres.com and accompanied by a photocopy of your ID or equivalent supporting document and indicating in the subject “DATA PROTECTION”.

PRIVACY POLICY

El Ferres is particularly sensitive to the protection of the data of users of the services accessed through the website. Through this Privacy Policy [hereinafter, the Policy], elferres.com Users are informed of the treatment and uses to which the personal data collected on the website are subjected, in order for them to decide, freely and voluntarily, whether they wish to provide the requested information.

EL FERRES considers it essential to guarantee the protection of personal data, therefore, in order to protect the privacy and intimacy of all interested parties (data holders), we highlight this Privacy Policy, committing ourselves to guaranteeing the legal requirements stipulated in the legislation and regulations that are applicable in the field of Personal Data Protection. Therefore, in compliance with Regulation (EU) 2016/679, through this document EL FERRES informs:

1- OWNERSHIP OF THE PROCESSING

EL FERRES with registered office at: Mas el Ferrés – 17176 Joanetes (Girona), is the owner of different treatments. Specifically, the data collected through this website are incorporated into the treatment [WEB USERS / NEWSLETTER], to which this privacy policy will be applied.

2- Data collection and processing

The [WEB USERS / NEWSLETTER] treatment has the following main characteristics:

2.1-Finity

The purpose of collecting and incorporating data into the aforementioned processing consists of:

a. For the processing [WEB USERS / NEWSLETTER], provide the information requested by interested parties in the form or questionnaire on the elferres.com website.

b. Resolve the questions raised and send them information about our product or service offers on the portal owned by EL FERRES.

2.2- Treatment in charge

In the event that there are third parties who access this file and with whom there is an obligation to sign the contract that it prescribes (article 28 RGPDUE). This contract will be signed on the terms set out in the aforementioned article, which will contractually regulate the use and confidentiality of personal data, in accordance with the provisions of current legislation.

2.3 -Legal Base – Consent

By completing the various forms contained on the aforementioned Website, the interested party gives their consent for the personal data provided to be incorporated into the aforementioned treatment, being the object of treatment by the same in accordance with this Privacy Policy. In the same way, they give their consent for El Ferres to send periodic information and inform about our services. Although they may object to this type of sending at any time, by sending an email to the address elferres@elferres.com indicating in the subject “DELETION FROM THE DISTRIBUTION LIST”.

3- SAFETY MEASURES

EL FERRES has adopted the legally required levels of security for the protection of personal data, and has installed all the means and technical measures at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of the same.

4- RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION, OPPOSITION, PORTABILITY AND LIMITATION

Interested parties who own the data contained in the processing [WEB USERS / NEWSLETTER] as well as the holders of data contained in any of the processing owned by El Ferres, may contact the entity, as data controller, in order to exercise their rights of access, rectification, cancellation, opposition, portability, and if applicable limitation (ARCOPL rights) with respect to the data incorporated in the processing.

These rights are of a “very personal” nature, so they may only be exercised by the interested party themselves, or their legal representative, after providing proof of their identity, or, where applicable, of the sufficiency of the representation.

A.- The right of access, to be exercised annually, except for a legitimate interest proven. When exercising the right of access, the interested party may opt for the following file consultation systems:

– Send an email to: elferres@elferres.com.
– Written communication addressed to: EL FERRES, Mas el Ferrés – 17176 Joanetes (Girona)

EL FERRES will notify its decision within one month. If it is affirmative, the interested party will be able to access the aforementioned information within 10 days of notification.

B.- The right to rectification and cancellation may be exercised, in accordance with the following provisions, whenever the interested party considers that the data collected in our treatments are inaccurate, incomplete, inadequate or excessive. In this case, they may exercise them through any of the previously provided means. El Ferres will proceed with the rectification or cancellation within 10 days following receipt of the request.

C.- The right to portability may be exercised, in accordance with the following provisions, whenever the interested party considers that the data collected in our processing should be returned to the data owner, or to another third party (Processor).

D.- The right of limitation may be exercised, previously the right to oppose the processing of your data, and until the Right of Opposition is resolved, the processing of the same is limited.

5- CHANGE OF REGULATIONS

EL FERRES reserves the right to modify this policy in order to adapt to legislative or jurisprudential developments, as well as those that may arise from existing “standard codes” in the field. Such changes will be communicated with the necessary advance notice on our website, without prejudice to demanding the necessary consent of those affected when this is not considered granted in accordance with the terms of this policy.

Any doubts, questions or comments you may have with reference to these regulations, do not hesitate to consult us by directing your communication on this subject to: elferres@elferres.com.

1.3 Cookie policy

A “Cookie” is a small file that is stored on the user’s computer and allows us to recognize them. The set of “cookies” helps us improve the quality of our website, allowing us to control which pages our users find useful and which ones they do not.

Cookies are essential for the functioning of the internet, providing countless advantages in the provision of interactive services, facilitating navigation and usability of our website. Remember that Cookies cannot damage your computer and, on the other hand, when activated, they help us identify and resolve errors.

The information we provide below will help you understand the different types of Cookies:

Session cookies: These are temporary cookies that remain in your browser’s cookie file until you leave the website, so none are stored on the user’s hard drive. The information obtained through these cookies is used to analyze web traffic patterns. In the long run, this allows us to provide a better experience by improving the content and facilitating its use.

Permanent cookies: they are stored on your hard drive and our website reads them each time you make a new visit. A permanent cookie has a specific expiration date. The cookie will stop working after this date. We generally use them to facilitate purchase and registration services.

Multipurpose cookies: A cookie can be used for several purposes, so it can only be exempt from the consent requirement if each and every one of the purposes for which it is used is individually exempt from the consent requirement.

The user has the option to prevent the generation of “cookies” by selecting the corresponding option in their “browser” software. However, El Ferres is not responsible for the fact that deactivating them prevents the proper functioning of the website.

Examples of Cookie configuration in different browsers:

Google Chrome: https://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
Windows Explorer: https://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9
Firefox: https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
Apple Safari: https://support.apple.com/kb/ph5042

We inform you that El Ferres, in its elferres.com domain, does not use any type of “cookies” for the processing of personal data that allow the identification of specific individuals.

Own cookies

• Session cookies, to ensure that users who write comments on the blog are human and not automated applications. This way we combat spam .

Third -party cookies

• Google Analytics: Stores Cookies to be able to produce statistics on the traffic and volume of visits to this website. By using this website you are consenting to the processing of information about you by Google. Therefore, the exercise of any right in this regard must be done by communicating directly with Google.

• Social networks: Each social network uses its own Cookies for you when you click on Like – Share buttons.

Once all the information provided has been read, we inform the user that, if they continue browsing our website, without having taken the appropriate measures to personalize their browsers, to prevent the installation of the cookies used by it, in the terms included in article 22.2 of Law 34/2002 on Information Society Services and Electronic Commerce, according to the wording of the same given by RD 13/2012 of March 30, which transposes directives on internal markets for electricity and gas and on electronic communications, they will be giving their consent to the use of the aforementioned mechanisms.